Shahid Abbas Mir

Shahid Abbas Mir

COO India & DeepTech Innovation Leader

Shahid Abbas Mir is a COO and deeptech innovation leader with 22+ years of experience across startup incubation, customer success, banking, telecom, and technology management. He specializes in operational excellence, ecosystem development, and strategic execution for high-growth organizations.

At Chinar Quantum AI, he leads national incubation expansion, global partnerships, and strategy, enabling scalable startup ecosystems and driving innovation programs across India and international hubs.

Experience

Chief Operating Officer (COO) - IndiaPresent

Chinar Quantum AI

  • Leads expansion and scaling of CQAI incubation centres across India.
  • Establishes intake, mentorship, funding, and acceleration frameworks for startups.
  • Builds high-quality startup pipelines and aligns programs with national innovation missions.
  • Supports international incubation centres in Istanbul, Kuwait, and Gulf regions.
  • Develops partnerships with institutions, government, and sponsors to strengthen CQAI initiatives.
  • Ensures seamless execution across TLL, Growth, and Delivery operations.

Chief Executive Officer (CEO)

Greenovator Incubation Foundation - NIT Srinagar

  • Led strategic planning, operations, and infrastructure development for NIT Srinagar's incubation foundation.
  • Attracted and evaluated promising startups across EV, CleanTech, FinTech, IoT, and Industry 4.0.
  • Designed revenue models and generated financial sustainability for the incubator.
  • Filed 5 IPRs and secured ₹1 CR in grants for startups.
  • Enabled distribution of ₹30 Lakhs in infrastructure-backed equity support.
  • Incubated 13 startups and built collaborations with government, industry, and funding bodies.
  • Organized hackathons, summits, and technology commercialization programs.

Mentor & Startup Coach

Villgro

  • Mentored startups in pitch development, business modeling, and financial planning.
  • Supported founders with investment readiness, resulting in successful funding outcomes.

Head Innovation & Technology | Startup Designer / Consultant

Indokash Pvt. Ltd.

  • Led innovation programs and mentored startups end-to-end.
  • Connected entrepreneurs with validated business models and industry partners.
  • Enabled training and upskilling programs to build startup capabilities.

Head Projects | Technology Business Incubator

iCreate - International Centre for Entrepreneurship & Technology

  • Mentored 100+ technology startups from ideation to GTM phases.
  • Led EV, CleanTech, FinTech, and Industry 4.0 innovation programs.
  • Launched India's first EV Centre of Excellence for component testing.
  • Executed Evangelize 2021 challenge and distributed ₹2 Cr in prizes.
  • Attracted CSR funds and built nation-wide technology partnerships.

Senior Manager - Customer Success Delivery

Embibe - Indiavidual Learning Pvt. Ltd.

  • Automated customer support using chatbot workflows, improving service delivery.
  • Managed voice & non-voice operations for 2M subscribers across 12 states.
  • Scaled support team from 16 to 52 employees during product expansions.
  • Standardized processes, escalation policies, and efficiency improvements.

Entrepreneur - Personal Care & Grooming

Samco Fashion Villa

  • Founded and operated a salon & boutique brand with full strategy ownership.
  • Established marketing, hiring, culture-building, and profitability frameworks.

Head Business - Sales & Operations

Hi Tech Solutions

  • Grew sales from 0.15MN to 12.5MN within 12 months through strategic restructuring.
  • Expanded network to 225 dealers and retailers across the region.
  • Led B2B sales, support, and consulting for corporate channels.

Country Head - Import & Export

Lucky Trading SARL (Madagascar)

  • Led logistics, warehousing, and sales operations generating USD 31MN annually.
  • Built high-efficiency supply chain and data management workflows.

Branch Head

HDFC Bank

  • Launched a Core Banking Branch in Kargil, driving rapid market penetration.
  • Achieved major onboarding milestones including Indian Army accounts.

National Head - Customer Services & Delivery

Airtel India

  • Improved revenue by 15MN per month through new virtual sales verification systems.
  • Led B2B portfolio and customer experience frameworks across regions.
  • Drove performance through financial reviews and operational improvements.

Head BPO - Telecom Contact Centre

ACCESS (AITPL)

  • Managed 1500+ field and office staff for telecom service delivery.
  • Achieved 200% revenue growth through retention and acquisition strategies.
  • Delivered partner training for customer experience excellence.

Technical Lead - Product & Services

Convergys India & Hughes BPO

  • Provided support for 125MN US customers for Microsoft OS and Active Directory.
  • Delivered remote installations and product pilot evaluations.

Education

Srinagar, J&K

Bachelor's in Electronics

Sri Pratap College Srinagar

Skills

Strategic PlanningOperational ExcellenceFundraisingStartup IncubationInnovation ManagementBusiness DevelopmentP&L ManagementTeam LeadershipCustomer ExperienceFinancial ModelingRisk & CompliancePartnership DevelopmentGo-to-Market StrategyBusiness TransformationContract NegotiationTechnology Commercialization