Nasrullah Shaffaq
Executive Manager, Transformative Learning Lab (TLL)
Nasrullah Shaffaq is a business, operations, and transformation leader with 34+ years of experience across IT, insurance, banking, pharmaceuticals, FMCG, education, and managed services. At Chinar Quantum AI, he leads the Transformative Learning Lab as Executive Manager, driving growth, expansion, and operational excellence for TLL programs across institutions and strategic partnerships.
His expertise spans cross-functional leadership, customer experience, risk and compliance, enterprise operations, and large-scale transformation. He has managed multicultural teams, delivered mission-critical programs, and built systems that elevate learner success, operational reliability, and sustainable growth.
Experience
Executive ManagerPresent
Chinar Quantum AI - Transformative Learning Lab (TLL)
- Leads Growth & Expansion for TLL programs across institutional and affinity channels.
- Owns end-to-end funnel design including lead generation, counseling, enrollment, retention, and transition.
- Heads the 24x7 Learner Support team ensuring high-quality, empathetic, SLA-driven support.
- Administers the Deep Tech Engineers Delivery team ensuring alignment with CQAI standards.
- Builds scalable operating models through cross-functional collaboration across TLL teams.
Business Consultant
Freelance
- Advised IT, insurance, and financial services companies on operational efficiency and growth.
- Supported organizations with risk, compliance, and business transformation strategies.
Director - Business & Projects (IT, ITES, Managed Services)
Microminds IT Solutions & Services
- Led business development and enterprise IT project execution.
- Implemented CMMI-compliant methodologies improving operational efficiency by 35%.
- Oversaw managed services operations and IT compliance frameworks.
Vice President - SBU Head (Business & Quality)
Novac Technology Solutions (Shriram Group)
- Managed business transformation, sales strategy, and enterprise financial operations.
- Improved service quality by 20% through structured process reforms and leadership initiatives.
- Established customer-centric programs strengthening engagement and retention.
Regional Sales & Account Manager - Bancassurance
PNB MetLife
- Managed Bancassurance partnerships across 680+ branches.
- Oversaw acquisition, expansion, and operational alignment across multi-bank ecosystems.
National Business & Training Manager
Amsure Insurance Ltd. (Hollard & Amway India)
- Delivered nationwide regulatory and business training to 600,000+ affinity distributors.
- Developed training modules improving compliance and performance by 30%.
Marketing & Relationship Manager
Amway India Enterprises
- Designed customer engagement strategies and strengthened North India brand presence.
- Led sales training and product marketing programs across the region.
Regional Sales Manager
Cadila Pharmaceuticals Ltd.
- Managed sales and distribution across Punjab, HP, Chandigarh, and J&K.
- Achieved significant growth through supply chain optimization and team leadership.
Manager - Sales & Exports
Shalimar Exports
- Handled export sales, logistics, and government compliance for international operations.
- Built new business channels increasing export revenue.
Education
PG Diploma in Business Administration (Finance & HR)
Symbiosis Distance Learning
Postgraduate Degree in Chemistry
University of Kashmir
B.Sc. in Electronics
University of Kashmir